Refund policy

 

To start a return, please contact us at [email protected]. If your return is accepted, we will provide a Return Authorization Number, along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted. The Return Authorization Number must appear on your shipping label to ensure your account is credited quickly and properly.

To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, with tags, and in its original packaging.

Customers are responsible for return shipping costs on merchandise that is no longer wanted or was ordered in error. If a prepaid return shipping label is requested for these returns, the cost of the label will be deducted from the refund amount. Original shipping charges are nonrefundable.

We do not charge restocking fees.

You can always contact us for any return question at [email protected].

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.